Frequently
Asked
Questions

General

Our goal is to continue to grow our financial resources and increase the impact of our programs. In this way, together we can help people living in poverty exercise their rights and improve their lives. For more information please visit our Finances and Accountability page.

Pour obtenir des renseignements et des ressources d'Oxfam en français, veuillez communiquer avec Oxfam Québec à oxfam.qc.ca ou appeler au 1-888-785-8023.

For Oxfam resources and information in French, please contact Oxfam Quebec at oxfam.qc.ca or call 1-888-785-8023.

We are sorry to see you go and hope you will consider supporting Oxfam Canada in the future. To remove your name from our mailing list, please contact our Donor Relations Team at 1-800-GO-OXFAM (1-800-466-9326) or .

At Oxfam, it is vital that everyone who works for us maintains the highest standards of conduct, integrity and ethics, and complies with local legislation.

If an employee, volunteer, partner, consultant or contractor suspects that misconduct has, or is about to occur, we encourage you to communicate your suspicions without fear of reprisal and in the knowledge that you will be protected from victimization and dismissal.

To report misconduct, please fill out our confidential reporting form here, email us at or call 1-613-627-8699.

All reports are confidential, and we will only share the details with those who will help to progress your complaint. Reporters, survivors and complainants can choose to stay anonymous throughout the process.

Donations

Charitable Registration No. 129716866 RR0001

Your gift saves lives, creates lasting change, and tackles the root causes of poverty and inequality. Together, with your help, we mobilize the power of people against poverty. Your financial support brings hope to families facing hunger, poverty, and injustice in more than 90 countries around the world. You support disaster survivors to rebuild stronger than ever. You keep communities healthy by preventing the spread of disease. You provide safety from violence. You help farmers adapt to climate change and feed their families… and so much more.

Join the Oxfamily today!

Our most recent audited financial statements show that we spend at least 90% of funds raised from emergency appeals on our emergency response programs. The remaining 10% covers costs associated with advertising and promoting our appeals, processing and receipting donations and audits and financial accountability. For all combined income, an average of 80 cents of every dollar has helped to fund our development programs around the world. The remainder is spent on administration and fundraising costs or advocacy or is reserved for future program work.

How it works:

The Impact Fund is a designation for specific donations that can be leveraged for matching gift campaigns. This is used twice a year, in the Spring and for Giving Tuesday, as a way to inspire more funding support from Oxfam donors and the public.

Other match campaigns are part of Oxfam’s Global Affairs Canada project funding as a way to co-finance specific long-term development projects that advance women’s rights. Match campaigns have proven to be an extremely successful and highly effective way to increase funding, incentivize donors and bring more resources to partners and people fighting poverty and inequality.

The idea of a “2X match” to “double your impact”, comes from the concept that the dollar donated by the match-source together with the public donation becomes a double donation. This effectively doubles the potential funds in campaigns to advance women’s rights through programs and advocacy.

Impact Fund donors:

Impact Fund donors are a small group of Oxfam Canada supporters, including our Board of Directors, who join together to designate their donations to the Impact Fund. Anyone can be an Impact Fund donor by giving $100 or more to this donate page.

Match campaigns:

In our match campaigns, we share stories that communicate our impact and actions, illustrating how giving a gift to Oxfam during the campaign has twice the impact.

Where the money goes:

Match campaign funds either go to designated projects – allocated where the need is greatest – or are used in general support of Oxfam’s work to end the injustice of poverty and inequality.

Thank you very much for your generous support of Oxfam Canada through a monthly gift. Your ongoing contribution is helping to change lives every day by providing communities with clean water, enough food to eat, an education, safety from violence and the chance to grow and thrive. If you would like to update your credit card details, change your payment information or if are unable to maintain your current contribution, please contact our Donor Relations Team at 1-800-GO-OXFAM (1-800-466-9326).

If times are tough, we certainly understand, and there are several things you can do. If you would like to continue to support Oxfam’s life-changing work, but need to cut down on your expenses, we can reduce your monthly gift to something more comfortable. If you have a temporary situation where you need to pause your gifts for a month (or a few), we can put a hold on your gifts and restart your contribution when you are ready. If are unable to contribute anymore, or wish to change from monthly payments to periodic giving, you can do that as well. For all of these changes, please contact our Donor Relations Team at 1-800-GO-OXFAM (1-800-466-9326).

Yes, Oxfam Canada is a Registered Charity with the Canada Revenue Agency and, as such, we are able to issue receipts for all eligible charitable gifts. For the most part, if you are an individual making a simple donation online or through the mail, your gift would be eligible for a receipt. If you are an organization, foundation or other, your gift may not be eligible for a receipt, and we are happy to connect with you to discuss before you make your gift. Please contact our Donor Relations Team at 1-800-GO-OXFAM (1-800-466-9326) or .

If you have made a gift online, your receipt will be issued, by email, within 30 days of making your gift. Note that you will receive an immediate confirmation that your gift has been received, but your Tax Receipt will be sent through a separate email. If you made a gift by sending a cheque through a mail, a paper receipt will be issued and sent to you via post once your gift is processed. If you would prefer an e-receipt, please include a note and your email along with your cheque. If you are a Shareplan (monthly) donor, you will receive a consolidated tax receipt at the beginning of each calendar year. If you do not receive your tax receipt, please contact our Donor Relations Team at 1-800-GO-OXFAM (1-800-466-9326) or 

Thank you very much for your generous support of Oxfam Canada. Your support is helping to change lives every day by providing communities with clean water, enough food to eat, an education, safety from violence and the chance to grow and thrive. If you require a duplicate tax receipt, please contact our Donor Relations Team at 1-800-GO-OXFAM (1-800-466-9326) or .

We will happily accept donations over the phone at 1-800-466-9326 during business hours (9am-5pm, Monday to Friday ET) or via cheque sent to Oxfam Canada, Attn: Donor Relations, 39 McArthur Avenue, Ottawa, Ontario, K1L 8L7.

When you donate to Oxfam, the money will be allocated to 'general funds' which allows us to focus on where the need is greatest and respond immediately to changing priorities and global situations. It is vital that we are able to spend money where it is most needed at any given time. However, it is possible for you to specify if you would like your donation to be spent on a particular emergency appeal or specific program by selecting the appropriate donate page.

You can buy a huge range of life-changing gifts through Oxfam Unwrapped, our unique gift-giving program, where you place an order online, choose a card, and transform lives. You can also call 1-800-466-9326 during business hours (9am-5pm, Monday to Friday ET). Thank you very much for your support in helping overcome poverty and suffering. For more information, please view the Unwrapped website here. Happy shopping!

Most of our supporters like to hear from Oxfam Canada several times a year. Some respond to every mailing. Others simply like the diversity of opportunity and information, and selectively choose which mailing they wish to respond to, either by making a gift and/or by taking any pro-active action we may provide. When disaster strikes, Oxfam is known around the world for its ability to respond quickly and efficiently to deliver aid, support, and protection to people who’ve lost everything. Separate appeals are also made in these situations so that our supporters have the opportunity to contribute to specific emergencies and help those affected rebuild their livelihoods.

There are several options as to why you received a mailing from Oxfam Canada...

  • You have donated to Oxfam Canada in the past, either by mail or on-line, or purchased a gift through our Unwrapped program.
  • You filled out a membership application form online or at an event.
  • You have received a “prospect” appeal – a mailing sent to Canadians in the hopes that you will see what a life-changing difference you can make in joining the Oxfamily and supporting lasting solutions to poverty, hunger, and injustice.

As a general rule, Oxfam Canada will not externally disclose any of your personally identifiable information, except when we have your permission. Oxfam will be guided by the principles outlined in our privacy policy in the daily development, administration, management and evaluation of personal information in our care. Oxfam Canada may make individual identifying information available to affiliated third parties, and our agents for marketing purposes. From time to time, we agree with other likeminded organizations to contact some of each other's supporters, for the mutual benefit of both.

Please read our Privacy Policy for more information.

Volunteering

Volunteers play a key role in helping Oxfam achieve its mission to reduce poverty and injustice around the world, from office work, stewarding at events, campaigning, to hosting fundraisers. There are a number of ways you can use your time and skills to support our work. Some volunteer roles require only a few hours on a weekend while others involve a longer, ongoing commitment outside of office hours.

We understand that your time is precious so we suggest that before undertaking any volunteer position you find out what the time commitment will be. Find out more about volunteering with Oxfam Canada here.

We do not have an overseas volunteer program as we support the work of local people and organizations overseas – encouraging community participation and building local capacity.

You don’t need any specialized skills to volunteer. Our volunteers come from a diverse range of backgrounds, professions and ages with a wide range of skills and experiences. From students to retirees, refugees, professionals and people looking for work, volunteering is open to everyone. Find out more about volunteering with Oxfam Canada here.

Throughout Oxfam Canada’s history, voluntary activity has been a hallmark of the way that we undertake our work. Voluntarism is part of our commitment to community engagement. It also makes a massive contribution to our work capacity. Find out more about volunteering with Oxfam Canada here.

Oxfam campaigns for changes that will make the world safer and more just for its poorest and most vulnerable people. Working with a global team of campaigners and allied organizations and partners, we are currently campaigning in these main areas: food and climate change; safety and dignity when affected by conflict and disaster; extreme economic inequality; and tax on the financial sector. For more information on Oxfam Canada campaigns, please Get Involved and take action now.

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